Perfume Direct

Your Order 19

• How do i track my order?
• I didn’t receive my order confirmation email?
• Why hasn’t my order been dispatched yet?
• How long will my order take to arrive?
• What is the cut off time for same day dispatch?

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Returns & Refunds 6

• What is your returns policy?
• Can I exchange an item?
• When do I have to pay for my own return shipping?
• My item is faulty, can I send the item back to you for free?
• How long will refunds take to process?

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Shipping 4

• Do you ship outside of the UK?
• How much is UK shipping?
• When do I qualify for free shipping?
• The shipping company have lost my parcel?

Payment 5

• What payment methods can I use?
• When will I be charged for my order?
• How does Klarna Buy Now Pay Later work?
• How does Clearpay work?
• How does Laybuy work?

Product 6

• Are your products authentic?
• Why are your products so much cheaper than other retailers?
• You don’t have a product I want, can you source it for me?
• My fragrance doesn’t smell right?
• When is a particular perfume coming back into stock?

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Website Features 2

• Do you have a blog?
• How do I sign up for your mailing list?

Opening Hours 1

• What are your opening hours?

Loyalty/Reward Scheme 1

• Do you have a Loyalty/Reward scheme?

Social Media 1

• How can I follow Perfume Direct on social media?

Reviews 1

• Do you have a review platform I can see Perfume Directs customer reviews?

Perfume Direct App 1

• How do I download the Perfume Direct app?

Work With Us 1

• How do I become an affiliate of Perfume Direct?

Legal 3

• Where are your terms & conditions?
• Where is your privacy policy?
• Where is your cookie policy?

Christmas 2

• What are your Christmas Opening Hours?
• Latest Recommended Order Dates For Christmas?

Your account 2

• How do I sign up for an account?
• What do I do if I’ve forgotten my password?

FAQ's 8

• How do i join the Rewards Club?
• What ways can you earn points?
• How do i use my points?
• How many points do i need to get money off?
• How do i check how many points i have?

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How to Subscribe? 1

• How do i subscribe & save to a product(s)?

Editing My Subscription 1

• How do i edit or cancel my subscription to a product?

Gift Cards 3

• Can I purchase a gift card?
• Why won’t my gift card work?
• I’m using a gift card, but I want to spend more than I have on my gift card, what do I do?

Coupons 1

• Where are your current discount codes?

Student Discount & Youth Discount 2

• Do you offer Student Discount?
• Do you offer Youth Discount?

Key Worker Discount 1

• Do you offer discounts for NHS, Police, Fire, Ambulance, Army workers?

Gift Wrapping 1

• Do you offer a gift wrapping service?

Privacy policy 0

Opt-out policy 0

Website Security 1

• Is the Perfume Direct website secure?