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Step 1: Find Your Order Dispatch Email On your order dispatch email, you should have received either a Royal Mail, Parcel Force, DPD or Evri tracking co...
Thu, 26 Jan, 2023 at 9:29 AM
Step 1. We advise you to first check your Junk/Spam folder as sometimes order confirmation emails trigger spam filters unfortunately. Step 2. If th...
Thu, 26 Jan, 2023 at 11:53 AM
We will always try to dispatch your items as quickly as possible but there can sometimes be slight delays. The most common reasons for delays are: The ...
Tue, 2 Jun, 2020 at 4:25 PM
Depending on what shipping service you have selected will determine how long your order will take to arrive. All orders placed before 3pm Monday – Friday sh...
Mon, 10 Oct, 2022 at 4:17 PM
The primary reason for an order being cancelled is if it has failed our fraud analysis tests. If you believe your order was cancelled incorrectly, then...
Wed, 3 Jun, 2020 at 9:52 AM
We understand how frustrating this can be however it’s important to note that this 24-hour timeframe is a target for our shipping partners (which is achieve...
Tue, 2 Jun, 2020 at 4:27 PM
When a tracking number comes back as invalid, this almost always means that the items barcode hasn’t been scanned yet. This happens when the item is picked ...
Tue, 2 Jun, 2020 at 4:29 PM
If on your tracking information, it says your parcel has been delivered but you haven’t received it yourself then please do the following: Check with f...
Wed, 3 Jun, 2020 at 9:36 AM
There could be a number of reasons why your item hasn’t arrived. If you haven’t received a shipping confirmation email from us, then it means your item...
Wed, 3 Jun, 2020 at 9:37 AM