Your Order

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How do i track my order?
Step 1: Find Your Order Dispatch Email On your order dispatch email, you should have received either a Royal Mail, Parcel Force, DPD tracking code depen...
Tue, 9 Jan, 2024 at 11:07 AM
I didn’t receive my order confirmation email?
Step 1.  We advise you to first check your Junk/Spam folder as sometimes order confirmation emails trigger spam filters unfortunately.  Step 2.  If th...
Thu, 26 Jan, 2023 at 11:53 AM
Why hasn’t my order been dispatched yet?
We will always try to dispatch your items as quickly as possible but there can sometimes be slight delays. The most common reasons for delays are:   The ...
Mon, 18 Mar, 2024 at 9:50 AM
How long will my order take to arrive?
Depending on what shipping service you have selected will determine how long your order will take to arrive.  All orders placed before 4:30pm Monday – F...
Mon, 18 Mar, 2024 at 9:53 AM
What is the cut off time for same day dispatch?
Monday – Friday 4:30pm (excluding bank holidays).
Mon, 18 Mar, 2024 at 9:54 AM
Why was my order cancelled?
The primary reason for an order being cancelled is if it has failed our fraud analysis tests.  If you believe your order was cancelled incorrectly, then...
Wed, 3 Jun, 2020 at 9:52 AM
I paid for Next Day delivery, but it didn’t arrive?
We understand how frustrating this can be however it’s important to note that this 24-hour timeframe is a target for our shipping partners (which is achieve...
Mon, 18 Mar, 2024 at 10:06 AM
My tracking number says it's invalid. What do I do?
When a tracking number comes back as invalid, this almost always means that the items barcode hasn’t been scanned yet.  This happens when the item is pi...
Mon, 18 Mar, 2024 at 10:07 AM
My item says it’s been delivered but I don’t have it.
If on your tracking information, it says your parcel has been delivered but you haven’t received it yourself then please do the following:   Go to your t...
Mon, 18 Mar, 2024 at 1:49 PM
My item didn’t arrive.
There could be a number of reasons why your item hasn’t arrived.    If you haven’t received a shipping confirmation email from us, then it means your item...
Mon, 18 Mar, 2024 at 1:54 PM