Perfume Direct

Step 1: Find Your Order Dispatch Email On your order dispatch email, you should have received either a Royal Mail, Parcel Force, DPD tracking code depen...

Step 1.  We advise you to first check your Junk/Spam folder as sometimes order confirmation emails trigger spam filters unfortunately.  Step 2.  If th...

We will always try to dispatch your items as quickly as possible but there can sometimes be slight delays. The most common reasons for delays are:   The ...

Depending on what shipping service you have selected will determine how long your order will take to arrive.  All orders placed before 4:30pm Monday – F...

Monday – Friday 4:30pm (excluding bank holidays).

The primary reason for an order being cancelled is if it has failed our fraud analysis tests.  If you believe your order was cancelled incorrectly, then...

We understand how frustrating this can be however it’s important to note that this 24-hour timeframe is a target for our shipping partners (which is achieve...

When a tracking number comes back as invalid, this almost always means that the items barcode hasn’t been scanned yet.  This happens when the item is pi...

If on your tracking information, it says your parcel has been delivered but you haven’t received it yourself then please do the following:   Go to your t...

There could be a number of reasons why your item hasn’t arrived.    If you haven’t received a shipping confirmation email from us, then it means your item...