Everything possible is done to ensure the safe arrival of your item(s) but very occasionally items may become damaged or faulty in transit. If you have received a damaged/faulty item(s) then firstly, we apologise for the inconvenience caused but fear not, we will resolve this quickly.
Start your return here: https://perfumedirect.aftership.com/returns
We'll be in touch shortly with your pre-paid shipping label. We can then offer a full refund or send a replacement.