Perfume Direct

Your Order 19

• How do i track my order?
• I didn’t receive my order confirmation email?
• Why hasn’t my order been dispatched yet?
• How long will my order take to arrive?
• What is the cut off time for same day dispatch?

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Returns & Refunds 6

• What is your returns policy?
• Can I exchange an item?
• When do I have to pay for my own return shipping?
• My item is faulty, can I send the item back to you for free?
• How long will refunds take to process?

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Shipping 4

• Do you ship outside of the UK?
• How much is UK shipping?
• When do I qualify for free shipping?
• The shipping company have lost my parcel?

Payment 5

• What payment methods can I use?
• When will I be charged for my order?
• How does Klarna Buy Now Pay Later work?
• How does Clearpay work?
• How does Laybuy work?