Your Order

Folder for adding Your order articles

Can I pay for my order over the phone?
Unfortunately, we cannot take orders over the phone due to our fraud detection software on our website.
Tue, 2 Jun, 2020 at 4:24 PM
My item arrived broken.
Everything possible is done to ensure the safe arrival of your item(s) but very occasionally items may become damaged or faulty in transit.  If you have...
Mon, 18 Mar, 2024 at 1:57 PM
There were some items missing from my order.
All orders are picked, scanned, packed & checked by our expert warehouse operatives so it is almost impossible for an order to be missing an item.    ...
Wed, 3 Jun, 2020 at 9:42 AM
I received the wrong item.
If you believe have received the wrong item (product or size) then please: 1. Double check your order confirmation that you didn't order this by mis...
Mon, 18 Mar, 2024 at 2:15 PM
What happens if I’m not at home when my order is delivered?
To improve visibility & security we send all our orders on a tracked services with photo evidence of delivery.   If you are not home when your order a...
Mon, 18 Mar, 2024 at 2:21 PM
I used the wrong payment method.
If you have mistakenly used the wrong payment method, then please get in touch via email as soon as possible because we will have to cancel the order. Howev...
Mon, 18 Mar, 2024 at 2:21 PM
I need to change my shipping address?
In order to change your shipping address, you will need to get in touch with us as quickly as possible after placing the order.  It's not always pos...
Mon, 18 Mar, 2024 at 2:23 PM
I need to amend my order?
Due to our dispatch times being quick, amending products within orders can be tricky.  If you have mistakenly ordered a product, please get in touch wit...
Mon, 18 Mar, 2024 at 2:31 PM
Can i cancel my order?
Once your order has been accepted into our warehouse we are unable to make any changes to your order. We may be able to cancel your order if you contact us ...
Sun, 22 Nov, 2020 at 10:36 AM