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Orders, Returns & Refunds
How do i track my order?
I didn’t receive my order confirmation email.
Why hasn’t my order been dispatched yet?
How long will my order take to arrive?
What is the cut off time for same day dispatch?
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Returns & Refunds
What is your returns policy?
Can I exchange an item?
When do I have to pay for my own return shipping?
My item is faulty, can I send the item back to you for free?
How long will refunds take to process?
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Do you ship outside of the UK?
How much is UK shipping?
When do I qualify for free shipping?
The shipping company have lost my parcel?
What payment methods can I use?
When will I be charged for my order?
How does Klarna Buy Now Pay Later work?
How does Clearpay work?
How does Openpay work?
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Are your products authentic?
Why are your products so much cheaper than other retailers?
You don’t have a product I want, can you source it for me?
My fragrance doesn’t smell right?
When is X perfume coming back into stock?
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Do you have a blog?
How do I sign up for your mailing list?
What are your opening hours?
Do you have a Loyalty/Reward scheme?
How can I follow Perfume Direct on social media?
Do you have a review platform I can see Perfume Directs customer reviews?
Perfume Direct App
How do I download the Perfume Direct app?
Work With Us
How do I become an affiliate of Perfume Direct?
Where are your terms & conditions?
How do I sign up for an account?
What do I do if I’ve forgotten my password?
Gift Cards, Coupons & Discounts
Can I purchase a gift card?
Why won’t my gift card work?
I’m using a gift card, but I want to spend more than I have on my gift card, what do I do?
Where are your current discount codes?
Student Discount & Youth Discount
Do you offer Student Discount?
Do you offer Youth Discount?
Key Worker Discount
Do you offer discounts for NHS, Police, Fire, Ambulance, Army workers?
Do you offer a gift wrapping service?
Information Collected & Security
Is the Perfume Direct website secure?
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