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Orders, Returns & Refunds
How do i track my order?
I didn’t receive my order confirmation email.
Why hasn’t my order been dispatched yet?
How long will my order take to arrive?
What is the cut off time for same day dispatch?
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Returns & Refunds
What is your returns policy?
Can I exchange an item?
When do I have to pay for my own return shipping?
My item is faulty, can I send the item back to you for free?
How long will refunds take to process?
Do you ship outside of the UK?
How much is UK shipping?
When do I qualify for free shipping?
The shipping company have lost my parcel?
What payment methods can I use?
When will I be charged for my order?
How does Klarna Buy Now Pay Later work?
How does Clearpay work?
Are your product authentic?
Why are your products so much cheaper than other retailers?
You don’t have a product I want, can you source it for me?
My fragrance doesn’t smell right?
When is X perfume coming back into stock?
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Do you have a blog?
How do I sign up for your mailing list?
What are your opening hours?
Do you have a Loyalty/Reward scheme?
How can I follow Perfume Direct on social media?
Do you have a review platform I can see Perfume Directs customer reviews?
Perfume Direct App
How do I download the Perfume Direct app?
Work With Us
How do I become an affiliate of Perfume Direct?
Where are your terms & conditions?
How do I sign up for an account?
What do I do if I’ve forgotten my password?
Gift Cards, Coupons & Discounts
Can I purchase a gift card?
Why won’t my gift card work?
I’m using a gift card, but I want to spend more than I have on my gift card, what do I do?
Where are your current discount codes?
Student Discount & Youth Discount
Do you offer Student Discount?
Do you offer Youth Discount?
Key Worker Discount
Do you offer discounts for NHS, Police, Fire, Ambulance, Army workers?
Do you offer a gift wrapping service?
Information Collected & Security
Is the Perfume Direct website secure?
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