Returns & Refunds

What is your returns policy?
Here at Perfume Direct we understand that sometimes you need to return or exchange an item so we try to make the process as painless as possible. If you hav...
Wed, 3 Jun, 2020 at 10:09 AM
Can I exchange an item?
We are unable to process exchanges of items at this current time. If you would like to exchange your item for a different one, please get in touch with our ...
Wed, 3 Jun, 2020 at 10:12 AM
When do I have to pay for my own return shipping?
If an item arrives damaged or faulty & you’d like to return it please get in touch with our customer support team at support@perfumedirect.com and we wi...
Wed, 3 Jun, 2020 at 10:12 AM
My item is faulty, can I send the item back to you for free?
Yes, you can. Please get in touch with our customer support team at support@perfumedirect.com and we will provide you with a pre-paid returns label.
Wed, 3 Jun, 2020 at 10:14 AM
How long will refunds take to process?
Once we have received the item(s) back at our warehouse and all product checks have been made your refund will be issued. This can take up to 7 days to appe...
Wed, 3 Jun, 2020 at 10:25 AM