Returns & Refunds

What is your returns policy?
Here at Perfume Direct we understand that sometimes you need to return or exchange an item so we try to make the process as painless as possible. If you hav...
Tue, 23 Mar, 2021 at 9:36 AM
Can I exchange an item?
We are unable to process exchanges of items at this current time. If you would like to exchange your item for a different one, please get in touch with our ...
Wed, 17 Mar, 2021 at 4:03 PM
When do I have to pay for my own return shipping?
If an item arrives damaged or faulty & you’d like to return it please click HERE.   If you just want to return an item, unfortunately we are not able ...
Wed, 17 Mar, 2021 at 4:05 PM
My item is faulty, can I send the item back to you for free?
Everything possible is done to ensure the safe arrival of your item(s) but very occasionally items may become faulty in transit. If you have received a faul...
Wed, 17 Mar, 2021 at 4:19 PM
How long will refunds take to process?
Once we have received the item(s) back at our warehouse and all product checks have been made your refund will be issued. This can take up to 7 days to appe...
Wed, 3 Jun, 2020 at 10:25 AM
What is your Returns Address?
If you need to return an item to us, please return it to:  PERFUME DIRECT RETURNS P1 UNITS 8 & 9 HEYWOOD DISTRIBUTION PARK HEYWOOD OL10 2TT
Tue, 23 Mar, 2021 at 9:35 AM