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Orders, Returns & Refunds
How do i track my order?
I didn’t receive my order confirmation email.
Why hasn’t my order been dispatched yet?
How long will my order take to arrive?
What is the cut off time for same day dispatch?
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Returns & Refunds
What is your returns policy?
Can I exchange an item?
When do I have to pay for my own return shipping?
My item is faulty, can I send the item back to you for free?
How long will refunds take to process?
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Do you ship outside of the UK?
How much is UK shipping?
When do I qualify for free shipping?
The shipping company have lost my parcel?
What payment methods can I use?
When will I be charged for my order?
How does Klarna Buy Now Pay Later work?
How does Clearpay work?
How does Openpay work?
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