Here at Perfume Direct we understand that sometimes you need to return or exchange an item so we try to make the process as painless as possible. If you have any queries at all please contact

Damaged or Faulty Goods  

In the unlikely event that you receive an item that is damaged or faulty, we can either offer a full refund or a replacement within 30 days of the customer receiving the order. At the discretion of our management, we may require photographic evidence of the damaged/faulty item. 

To return a damaged or faulty item is free of charge, please contact with your name, address & order number and our customer service team will generate a shipping label for you. 

Once the item has been received and inspected by our customer care team, you will be notified that either your refund has been issued or that a replacement has been sent out. 

Returning an Order

Sometimes it just doesn’t work out, we get that. If you've changed your mind and want to cancel your order we ask that you complete the returns form (click here to download) and return the item in its original packaging with the security seal unbroken within 14 days to: 

Perfume Direct Returns

Unit B2 Axis Point
Hilltop Road
OL10 2RQ

Unfortunately, we aren’t able to cover the cost of returning unwanted items at this time, so the postage cost of returning these items is the responsibility of the customer. 

Once the item has been received and inspected by our customer care team, you will be notified that your refund has been issued.

If you cancel your order before the items are shipped out a refund will be issued right away.

Exchanging an Item 

We are unable to process exchanges of items at this current time. If you would like to exchange your item for a different one, please get in touch with our support team and we can issue a refund when you return the initial item back to us and you can then place another order for the new product you would like.  Please follow the 'Returning an order' instructions above to send an item back to our warehouse.