Your Order

Folder for adding Your order articles

Can I pay for my order over the phone?
Unfortunately, we cannot take orders over the phone due to our fraud detection software on our website.
Tue, 2 Jun, 2020 at 4:24 PM
My item arrived broken.
Everything possible is done to ensure the safe arrival of your item(s) but very occasionally items may become damaged or faulty in transit. If you have rece...
Wed, 17 Mar, 2021 at 4:17 PM
There were some items missing from my order.
All orders are picked, scanned, packed & checked by our expert warehouse operatives so it is almost impossible for an order to be missing an item.    ...
Wed, 3 Jun, 2020 at 9:42 AM
I received the wrong item.
If you have received the wrong item then please get in touch with our team at
Wed, 3 Jun, 2020 at 9:44 AM
What happens if I’m not at home when my order is delivered?
To improve visibility & security we send all our orders on a tracked & signed service & therefore require a signature from the recipient (unless...
Mon, 10 Oct, 2022 at 4:19 PM
I used the wrong payment method.
If you have mistakenly used the wrong payment method, then please get in touch via email as soon as possible because we will have to cancel the order. Howev...
Wed, 3 Jun, 2020 at 9:48 AM
I need to change my shipping address?
In order to change your shipping address, you will need to get in touch with us as quickly as possible after placing the order. It is not always possible if...
Wed, 3 Jun, 2020 at 10:00 AM
I need to amend my order?
Due to our dispatch times being quick, amending products within orders can be tricky.  If you have mistakenly ordered a product and get in touch with us ve...
Wed, 3 Jun, 2020 at 10:01 AM
Can i cancel my order?
Once your order has been accepted into our warehouse we are unable to make any changes to your order. We may be able to cancel your order if you contact us ...
Sun, 22 Nov, 2020 at 10:36 AM